Privacy Policy

Information we collect

We may collect information you choose to provide, such as your name, mobile phone number, email address, appointment details, service preferences, and communications with us. Our website and service providers may also collect limited technical information needed to operate and secure the site and booking services, such as device, browser, and usage information.

How we use information

We use information to answer your requests, schedule and manage appointments, provide salon services, send requested appointment-related communications, operate and protect our website and booking tools, and comply with legal obligations.

Text message privacy

If you choose to receive text messages, we use your mobile number only to provide the messaging you agreed to receive, such as appointment and customer-service communications. We do not sell or rent personal information.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We will not share your SMS opt-in or consent status with any third party for purposes unrelated to providing the messaging service. We may use service providers that directly support our booking, communications, security, or message-delivery operations; they may use information only to perform those services for us and not for their own marketing.

When information may be shared

We may share information with trusted providers that help us run our salon, booking platform, website, payment processing, communications, and security services; when required by law; or to protect the rights, safety, and property of our guests, team, or business. We do not share information for another party’s independent marketing purposes.

Third-party services

Online booking, e-gift cards, maps, social media, and other linked services are operated by their respective providers. Their privacy practices govern information you provide directly to them. We encourage you to review their policies before using those services.

Your choices and contact

You may ask us to update or correct your contact information. To stop text messages, reply STOP at any time. For questions about this policy or your information, call 973.668.5233 or write to The Refinery Hair Lounge, 2 Hillside Avenue, Flanders, NJ 07836.

Updates to this policy

We may update this policy when our practices or legal requirements change. The current version and effective date will always appear on this page.